Before we
get started.

AI, EPS, PDF and SVG files are preferred for logos and lettering. Clear PNG or JPG files, reference photos and even rough sketches are also welcome. We’ll review your files before production.

That’s fine. Send us your logo, a photo of the location, approximate dimensions or anything that shows the direction you have in mind. We can help turn it into a manufacturable sign.

Yes. Final dimensions, materials, lighting, colors and mounting details are confirmed before production begins.

Most dimensional letters are manufactured in stainless steel or aluminum, with acrylic or metal faces depending on the sign type and lighting configuration.

Available options vary by product and can include brushed, mirror, matte and painted finishes. Custom colors can also be matched for specific projects.

Yes. Our signs are made to order rather than limited to standard sizes. Letter height, overall dimensions and return depth can be adjusted to suit the design and installation.

Options include front-lit, back-lit / halo-lit, front-and-back illuminated and other product-specific lighting configurations.

Standard white-light options are 2700K — Warm White, 5000K — Neutral White, 7000K — Cool White and 10000K — Very Cool White. Other colors or lighting effects can be discussed for custom projects.

We support 120V and 220V power configurations. The appropriate setup depends on the destination country and installation requirements.

The online estimate uses sign type, overall area and quantity only. Material, face construction, lighting, depth and finish do not change that estimate. We review those details, artwork and size feasibility to confirm the final price before production.

Product prices exclude shipping, duties and import taxes. Shipping is quoted separately; duties, taxes, brokerage fees and other destination charges are the customer’s responsibility.

Production time depends on the sign type, quantity and complexity. The expected production schedule will be confirmed with your quote before the order moves into production.

Yes. If your project doesn’t fit one of our standard product types, send us the concept, dimensions or reference images and we can review it as a fully custom project.

Yes. We manufacture in Hangzhou, China and ship custom signage to customers worldwide.

No. Product pricing does not include shipping, duties or import taxes. Shipping is quoted separately using available UPS, FedEx or DHL rates.

Shipping is quoted separately using available UPS, FedEx or DHL rates, depending on destination, shipment size and service availability.

Import duties, taxes, brokerage fees and other destination charges are the customer’s responsibility and are not included in our product or shipping quotation.

Each project is protected for international transport based on its size, construction and fragility. Packaging may include protective wrapping, reinforced cartons or export-safe crating where required.

Installation options depend on the project location. We can provide mounting details, templates and technical information so your local sign installer or contractor can complete the installation correctly.

Mounting depends on the sign type and wall construction. Options may include studs, spacers, back panels or other project-specific mounting systems. The method is confirmed before production.

Sign and electrical requirements vary by city and country. Customers should confirm local permitting and electrical requirements with their installer or local authority before installation.